All orders are considered non-cancelable unless written consent issued by LOOM INC. Authorized returns must be returned prepaid by customer to LOOM, in the original packaging, free of any defects and with a return authorization Number from LOOM INC.  All returns are subject to a minimum 20% restocking charge plus any cost of reconditioning. A cancellation fee will be based on costs incurred by LOOM INC. prior to receipt of cancellation.  If product has been unpacked and installed, it then falls under 5-YEAR warranty, and the order is non-cancelable & non-returnable.

Loom Inc. offers a 5 year warranty on the LED light engine, including LEDs and power supplies. For detailed warranty information and other information on our sales terms, refer to the complete terms & return conditions available by email to [email protected]